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| E-Rep - We deliver Truly exceptional customer experience |
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E-Rep is the ideal solution for the corporate customer care division, it combines speech recognition and text analysis Natural Language Processing technologies. With E-Rep customers can talk with a virtual representative describing their request, the system will conduct an interactive conversation with the caller to fulfill his request / enquiry.
E-Rep is capable of handling over 50% of all enquiries automatically without a need of a human Rep. This reduces wait time and the number of incoming telephone calls to the call center, increases customer satisfaction, and reduces the call center operational expenses. E-Rep technology is based on Natural Language Processing (NLP) and Machine Learning technology. The Semantic Role Labeling (SRL) technique which is used by E-Rep provides an understanding accuracy of approx 85% compared to accuracy of approx. 35% of keywords based technologies. |
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